"AirKiosk system-controlled special services inventory opens a new frontier to airlines, in passenger convenience, cost control and additional revenue generation." Novak Niketic President Sutra, Inc.

Another First for AirKiosk System Airlines

Limited availability of special services, such as wheelchairs, prevents many passengers from booking through travel websites...instead they need to call the airline to confirm that the service they need is really available on a flight.

In another travel industry first, the AirKiosk system gives airlines control of special services inventory, allowing passengers and travel agents to accurately see online if a service is available, and to make a confirmed booking including the service, without contacting the airline Call Center.

The new AirKiosk system feature was launched on March 6, 2006 for online wheelchair bookings by Jet2.com, the leading low-cost airline in the north of England.

Jet2.com passengers do not need to call the airline prior to departure, as is the case on non-AirKiosk system sites offering the ability only to request wheelchair services online.

The AirKiosk system automatically controls the inventory of special services, commonly known at airlines as SSRs, for each aircraft type and destination. Confirmed bookings contain the SSR information, and booked SSRs are automatically sent to airport operations staff.

AirKiosk system airlines can also choose to charge fees for special services. Airline SSRs can range from bringing a pet on board, to accepting an unaccompanied minor, to pre-ordering a meal or snack.